Lyro AI: Revolutionizing Customer Service for UBITQUITY, LLC.
Lyro, developed by UBITQUITY’s partners at, Tidio, is transforming customer service for small and medium-sized businesses. This conversational AI chatbot answers up to 70% of customer questions just like a human agent.
Creating Lyro involved a startup vibe, dedication, and cross-team collaboration at Tidio. Initially, they faced challenges with control and hallucinations in the AI. However, a breakthrough by their Senior Machine Learning Engineer, Wojtek Pyrak, led to a controllable language model demo. This success galvanized their team to refine and expand the project rapidly.
Over 30 individuals from various departments at Tidio worked together, putting aside other projects to develop Lyro. This intense collaboration led to the release of Lyro in just three months, making Tidio the first company to offer such a solution to small and medium businesses.
Lyro is easy to implement, requires no training, and minimizes the risk of hallucinations by using a provided knowledge base. It’s available on all Tidio plans, including the free-forever one, making cutting-edge technology accessible to everyone.
At UBITQUITY, we are leveraging Lyro AI, replacing our internal UbitquityAI initiatives to avoid reinventing the wheel. This integration ensures precise and efficient support for our clients while freeing up valuable time for our team.
The journey to develop Lyro was challenging yet incredibly rewarding for Tidio. It’s a testament to their team’s hard work, perseverance, and commitment to innovation. And it’s just the beginning — stay tuned for more and be sure to interact with Lyro AI by simply clicking the “We’re here to help!” button found on all of our websites (CryptoListing.net, UbitquityNFT.com, Ubitquity.io, and UbitquityAI.com).
